Refund policy

We want you to be happy with your purchase, however we understand with online purchases it can be difficult to know if a product is a good fit for you until you have it in your hands and can truly experience it in person. Orders can be returned for any reason within 30 days from the date the order was received. Returned items must be in like-new condition and in the original packaging. Please email us at Support@Ticulture.com for return authorization.

Once your return is received and inspected, we will send you an email confirmation about processing the refund. Please keep in mind that based on how the product was purchased, your refund can take anywhere from 2-7 business days depending on the bank or credit card company. If there is a quality issue with the product that necessitates a return, the return shipping cost will be covered by us. You can send the item back first, and then we will reimburse you for the shipping cost. However, if the return is due to personal reasons, such as you simply not liking the product, the shipping cost will need to be covered by you.

• Any product that is damaged or missing parts for reasons not due to our error.
• Any product that is returned more than 30 days after delivery.
• Custom products cannot be returned for a refund, unless defective.
  

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at Support@Ticulture.com with your order number, contact information and photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we'll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.